Refund Policy

Why We Don't Offer Refunds

Our services — web development, business software, and ad campaign management — involve real time, custom work, and third-party costs (developer hours, design work, ad platform spend) from the moment a project begins. Because of this, we're unable to offer refunds once:

• Work has started on your website, software, or creative assets.
• An advertising campaign has gone live or ad spend has been committed to Facebook, Instagram, or Google.
• Any deliverable (design, code, strategy document) has been shared with you.

Advance Payments

Any advance or deposit paid to reserve our time and begin a project is non-refundable, even if the project is later cancelled by you.

Monthly Retainers

For ongoing monthly services (ad management, retainers), payments already made for the current billing cycle are non-refundable. You can cancel future billing cycles at any time by notifying us before the next renewal date.

What We Do Instead

If you're unhappy with the direction of a project, we'd rather fix it than part ways. Reach out and we'll work with you on revisions, a change in scope, or a resolution within the original project agreement.

Questions

If something doesn't look right on an invoice or you have a billing question, contact us at contact@bsdigitalcare.com and we'll look into it.